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Service Agreements

Service Agreements – Preventive Maintenance Program Information

Hampton Roads Communication Technologies (HRCT) offers Service Agreements – Preventive Maintenance Programs for both Business Telephones and Computer & IT.

 

Business Telephone Service Agreements

HRCT has provided telephone systems in Hampton Roads for 25 years, and we are proud to provide you with quality products and services at affordable prices. HRCT knows that your phone system is an important communications link between you and your customer. Having a Service Agreement keeps your communications strong and reliable and provides quick service when something breaks or is not functioning properly. Hampton Roads Communications provides service 24 hours a day, 7 days a week.

Service Agreements can include:

  • Telephone handset cords
  • All handsets will be cleaned
  • Desi labels
  • System Programming backups
  • System updates.
  • Voice mail system review
  • Training sessions

 

Every system is unique, so to find out what your company’s custom Service Agreement includes, call HRCT at 757-399-3350.

 

Computer & IT Preventive Maintenance Program Information

HRCT’s Preventative Maintenance Program maximizes performance and reliability. It allows our clients to be more proactive in keeping their computer / technology investment working as a tool to be more profitable rather then what some people call their computers, “a necessary evil.”  A simple visit every quarter to check system status, clean and optimized computers and servers, look for potential problems, and apply necessary security updates and patches, can greatly decrease emergency service type visits that create down time for your employees and are surprise costs for your check book.

This is why we feel budgeted “before the fact” computer MAINTENANCE is better then “after the fact” computer REPAIR.  Just like taking your car in to get the oil changed, your computer needs this same type of regular checkup and maintenance.

Preventative Maintenance Program can include: Monitoring & Alerting

  • Patch Management.
  • Asset Tracking & Management
  • Guaranteed Response Time
  • Fixed Price Projects
  • Preventive Maintenance Visits
  • Network Documentation
  • System Backup and Status
  • E-mail and Phone Support
  • Setup of New Users
  • Onsite and Remote Support
  • Disaster Recovery Planning

 

Every computer and IT system is unique, so to find out what your company’s custom Preventative Maintenance Program includes, call HRCT at 757-399-3350.

 

Hampton Roads Communication Technologies (HRCT) provides quality Business Telephone, Computer & IT solutions and the Service Agreements to keep them running at peak performance, to companies and organizations throughout the Hampton Roads Virginia cities of Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Newport News and Hampton, north into Williamsburg and south into the Outer Banks of North Carolina. HRCT keeps your company connected. Call today 757-399-3350.